The human mind is in a constant state of research and experimentation to understand the aspects of life and to achieve the best in all fields. Today, the world is embroiled in a material economic conflict, represented by the competition to win international markets for products or services. It is certain that survival, resilience, and continuity will belong to the institutions and companies that offer high-quality products or services.

Quality is the ultimate goal that companies strive to apply in various areas of work, and it is the primary concern for most business and industry sectors today. The existence of standardization and norms in industrial or service sectors is an essential condition for the conformity of most products or services with established specifications. This results from a general agreement among suppliers and consumers, where everyone agrees on the specifications and standards applied to the selection of materials and their various types, which also applies to product manufacturers or service providers.

The purpose of this is to facilitate trade and the use or transfer of modern technology from one country to another by enhancing product quality and reliability at a reasonable price, improving public health, safety, and environmental protection factors, ensuring suitability and harmony in material and service processes, simplifying for improved uses, reducing the number of production models to lower costs, and increasing distribution efficiency and ease of maintenance.

Customers (consumers) have full confidence in products and services that comply with international standards and specifications. Confirmation of this compliance can be obtained through a declaration by the manufacturer or through external auditing and review by independent bodies. The topic of quality is one that continuously occupies the mind of the administrative manager in various companies and institutions. Studies and research have given this topic great attention, and we believe this interest will continue as long as humans are always searching for the better. Any project to improve quality should identify and analyze quality problems so that solving them becomes the gateway to improvement, through identification, analysis, and then follow-up and evaluation of the solution.

The concept of quality has evolved through previous eras from ensuring the quality of the final product to a total quality system that includes procedures and instructions for carrying out the company's various activities in ways that guarantee a high-quality product or service, conforming to international standards. Thus, total quality means everyone's responsibility to achieve the required quality. Aspiring to quality means continuous improvement in all aspects of work and ensuring and confirming the quality of the product or service at all stages of production.

We offer this humble book to all interested individuals, engineers, and companies as a reference in Arabic and as a nucleus for more in-depth and comprehensive studies on the evolving concept of quality in the Arab world, which is rich with energies that must be organized and directed correctly so that our production, services, and industry reach a worthy level, moving our nation to an advanced position among nations and enabling it to withstand the challenges of the age.

A quick look at the book's contents shows the importance of the topics discussed, in terms of their substance and the scientific method used in their clarification, with a logical sequence in their arrangement:

• The first three chapters focus on standardization, specifications, quality, and total quality management.
• Chapters four and five discuss the principles and standards of international quality systems (the ISO-9000 series), as well as the general concept and practical application of standard quality specifications.
• Chapter six covers how to prepare and equip a quality manual, which is a guide containing the quality system of the company or institution.
• Chapter seven discusses the international standard for environmental management, ISO-14000, and the requirements of an environmental management system.
• Chapter eight deals with quality circles and teams and their organization for monitoring, assuring, and guaranteeing product or service quality.
• Chapter nine addresses the principles of internal auditing and review and their application in companies and institutions to achieve desired goals and objectives.
• Finally, the concluding tenth chapter discusses the process of external auditing and assessment and fulfilling the requirements for granting various quality certifications according to the specific activity, whether it be ISO-9001, ISO-9002, or ISO-9003 certification.

Weight: 0.65 kg
Dimensions: 17 × 24 cm
ISBN: 978-9957-12-317-8