Pages: 296
Published: 2010
Binding: Hardcover
Edition: 1
Print Color: White
Dimensions: 0.591 cm
Barcode: 9789957182458

Weight: 591 grams
Dimensions: 17 × 24 cm

Introduction
What is the philosophy of Total Quality Management? Why choose its approaches? What are its advantages? Is it essential for contemporary life?
What criteria determine the level of acceptable quality for products and services?
Why has Total Quality Management become a critical concern?

The study is divided into two parts: the first part includes an introduction and six chapters, and the second part also contains six chapters, along with a list of terms related to Total Quality Management.

• Establishment of a quality policy and its objectives.
• Spreading awareness of the quality policy among staff.
• Ensuring customer needs are prioritized.
• Balanced execution of production operations.
• Establishing an efficient quality management system.
• Making decisions related to quality policies.
• Regular review and improvement of the quality management system.

Administrative leadership is crucial in every phase of life and across all fields of Quality Management.