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Total Quality Management and Hotel Service - Author: Dr. Mustafa Yousef Kafi
36.11
JOD
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- Return Policy
- Warranty Policy
- Shipping Policy
- Non contact delivery
- Personal Receipt
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Dar Osama for Publishing & Distribution
This book covers general concepts of quality and quality management, the developmental stages of quality management and its key pioneers, the application, awards, and practical foundations of Total Quality Management (TQM), the costs of environmental product quality, quantitative methods in quality control, ISO certification, the philosophy of quality customer service, services and hotel management, the concept of quality and dimensions of hotel service quality, and the strategic approach to TQM in hotel establishments.
- Publishing House: Dar Osama for Publishing & Distribution
- Author: Dr. Mustafa Yousef Kafi
- Number of Pages: 248
- Year of Publication: 2016
- ISBN: 9789957226664
- Cover Type: Hardcover
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