This book focuses on "Total Quality Management." It aims to provide modern scientific knowledge on the subject for researchers, university students, businessmen, managers in business organizations, and quality practitioners in various business fields.

The book is distinguished by several features. First, it attempts to address the topic from its various dimensions and aspects in a systematic and organized manner. Second, and related to the first, it covers the various activities of a business organization in relation to their impact on and by total quality management. These activities include marketing, procurement, production and operations, human resources, and top management activities, including the strategic management of the organization.

The third feature of the book is its coverage of both traditional basic methods and tools in the subject, as well as its keenness to address modern methods and models. The fourth feature is the conciseness of the information, avoiding wasting the reader's time on irrelevancies. Therefore, it relies on figures and tables to summarize and present information. The book includes (66) figures and (31) tables.

Finally, each chapter of the book includes clear learning objectives, reinforced by questions at the end of each chapter to measure the reader's level of achievement and attainment of these objectives. This is perhaps most beneficial for university students and faculty members who use this book.

• Weight: 0.65 kg
• Dimensions: 17 × 24 cm
• ISBN: 978-9957-12-141-9
• Publisher: Dar Al-Yazouri for Publication and Distribution
• Year of Publication: 2008