The performance of companies, both large and small, that meticulously follow the Baldrige criteria surpasses that of ordinary businesses by a significant margin. This book provides an overview of the Baldrige criteria to assist you in improving your company's performance.

This guide is divided into two sections: The first is a collection of questions and answers, providing thorough responses to the most common inquiries about the award and its standards. The second section offers a brief explanation of each of the twenty elements that constitute the criteria and lists the characteristics of outstanding organizations in each category.

• Publisher: Arab Scientific Publishers, Inc.
• Author: Mark Brown
• Number of Pages: 80
• Year of Publication: 1999
• ISBN: 284409967X
• Cover Type: Paperback