The administrative process in the 21st century is characterized by a diligent and distinguished effort to observe change, follow developments and innovations, and make the most of them. Educational administrations at all levels strive to reform education, improve its conditions, and keep pace with technological advancements and the information and communication revolution, which have necessitated significant changes in lifestyles and demand highly qualified human resources in knowledge, creativity, and diverse skills, all while competing for quality performance.

From this perspective, educational and academic institutions have begun to prioritize total quality management to build a strong reputation through meticulous work and providing solid societal outputs in the form of effective human resources. This aligns with scientific and technological progress and follows the lead of developed countries in implementing total quality systems as a civilizational indicator, aiming for societal well-being and meeting its needs. Universities' commitment to applying the principle of total quality is a bold and pioneering step in investing in the human mind and leveraging its energies and creativity through the quality and excellence of university education.

This book discusses the concept of total quality, its characteristics, objectives, elements, and the developmental stages of total quality management in university administration. It also covers the features of quality in university teaching and the relationship between quality and creative thinking.

• ISBN: 9789957165222
• Weight: 0.800
• Dimensions: 17×24 cm
• Paper: White
• Pages: 368
• Year of Publication: 2010
• Binding: Hardcover