Pages: 185, Published: 2017, Cover Type: Hardcover, Edition: 1, Print Color: White, Dimensions (cm): 0.437, Barcode: 9789957186050

Weight: 437 grams, Dimensions: 17 × 24 cm

Introduction
Discussion on institutional performance evaluation has broadened recently, forming a key element for many institutions aiming for development and excellence. It represents an integrated system for institutional outcomes, reflecting its interaction with both internal dynamics, like strengths and weaknesses, and external factors, such as opportunities and threats. It showcases the institution's capability to optimally utilize available resources to produce goods or services fulfilling consumer needs and requirements.

Institutional performance measurement relies on international standards, focusing on beneficiary service, expected results achievement, and transparency in dealing with all parties. Key measurement aspects include leadership, human resources, operations, consumer service, knowledge and information, financial aspects, partnerships, and continuous improvement, all integrated into a strategic plan for the institution's current and future operations.

The standards necessitate integration and interaction, fostering a culture of excellence, continuous improvement, loyalty, and strengthening the link between institutional performance and the national economy. Institutions with clear goals, precise input and output identification, and results-based operations exhibit good performance. Institutional performance aims to improve service and product quality, identify challenges, reduce costs, and address productivity issues.

Measuring institutional performance faces challenges due to the nature of provided goods and services. Judgement on performance quality depends on the institution’s ability to fulfill its role in providing services or goods to satisfy all beneficiaries.

This book explores important aspects of institutional performance measurement in thirteen chapters. The first chapter presents introductory definitions deemed necessary before delving into the topic. The second chapter covers leadership in institutions, addressing leadership roles, qualities, importance, requirements, elements, the distinction between leadership and management, and standards of leadership.

Chapter three is dedicated to strategic planning, highlighting key pages constituting strategic planning. Chapter four examines main result measurement, discussing the concept, characteristics, optimal number, benefits, performance indicators definition, characteristics, usage areas, and preparation steps.

Chapter five explains operations management, continuous process improvement, production planning methodology, system characteristics, and essential information rules for procedure mapping. Chapter six focuses on beneficiaries, studying the concept of beneficiary service, stakeholders, service quality measurement, societal responsibility, and tips for retaining beneficiaries.

Chapter seven covers beneficiary satisfaction, exploring its concept and characteristics, differences between expected and actual outcomes, satisfaction measurement indicators, and continuous improvement methodologies. Chapter eight discusses e-government, its definition, dimensions, requirements, and infrastructure.

Chapter ten discusses continuous improvement, elucidating its concept, characteristics, benefits, procedures, methodologies, ideologies. Chapter eleven addresses partnerships, detailing partnership concepts, suitable environments, community requirements, benefits, drawbacks, types, dimensions, and construction stages.

Chapter twelve explores suppliers, discussing their concept, categories, selection criteria, relationship development, and more. The final chapter discusses corporate social responsibility, its concept, elements, and societal impact, portraying social responsibility within organizational planning.

We hope this publication aids those interested in and connected to institutional performance measurement, particularly given the challenges facing our Arab nation across various fields. Dr. Majid Al-Karkhi