Return & Refund Policy
When the consumer requests a refund, www.icn.com
will refund the original amount only to the original payment method used to
make the purchase.
Refunds of payments are applicable only in the cases of:
· Products arrived damaged
· Products are not receivable
Once a refund is requested, we will notify you of your
refund's approval or rejection.
If you are approved, your refund will be processed, and
a credit will automatically apply to your credit card or original payment
method within a certain amount of days.
If you wish to cancel an order placed before being
shipped, a refund of 100% of the amount paid will be processed within 14 days.
For delivered products, we will refund you the product
amount (excluding the amount paid for the original shipping fees) in full plus
the cost of return:
if the products are faulty or not as described on our
if your reason for return is due to an error from our
side, such as an error in pricing or description, or a delay in delivery.
In all other circumstances, we will refund the product
amount (excluding the amount paid for the original shipping fees), and you may
pay the return shipping costs.
For products not delivered, you will receive a full refund
if you cancel the order under clause 2.6;
Refund Procedure. We will issue a refund to you
depending on the method you used for payment, as follows:
if you paid by cash on delivery, we will issue a refund
to your wallet; or
if you paid by credit/debit card, you can choose to
have a refund by credit/debit card or to your wallet.
Refund Timescale. Your refund will be processed once
your product is received back in our customer fulfillment center (Warehouse)
and inspected by our team, and the final refund will be received by you as
if the refund is to your credit/debit card, within
thirty (30) days from the day on which we receive the product back in our
customer fulfillment center;
if your refund is to your wallet, you will receive the
refund immediately after your product is received back in our customer
fulfillment center and inspected by our team; or
if you have canceled your order before shipping, an
automated refund will be processed.